Technical Support Executive

Responsibilities
Troubleshooting, resolving all Technical issues related to our software and the range of Products and Services it provisions.
Interacting with clients via. Live chat, Web-based systems, online forums and Telephone to resolve their problems and gather feedback.
Testing & Analysis of all products & services.
Identifying any bugs/issues in the system and assisting in their resolution.
Recording, tracking and reporting problem activity.
Building Strategies to improve efficiency, profitability and quality of service.
Reviewing existing Product/Feature documentation publish documentation in internal Knowledge bases.
Requirement Specification.
Experience: 2-3 years in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications
Graduate from any stream.
Any Engineering or BSc IT or Computers preferred.
Technical skills Minimum required
Networking basics.
DNS basics.
Basic Linux/Windows Servers administration skills.
Knowledge about Apache, IIS web servers, Tomcat.
Knowledge about Pureftpd, IIS FTP servers.
Knowledge about IIS SMTP, Sendmail, exim, postfix mail servers, Smartermail and other mail servers.
Knowledge about FTP/HTTP/SMTP/POP/IMAP protocols.
Prior experience with web/mail hosting support.
Troubleshooting ASP/PHP/ASP.NET server side scripts.
Mail clients POP/IMAP/SMTP configuration and troubleshooting.
Basic SQL skills & understanding of any RDBMS MySQL/MS-SQL/PostgreSQL.
Excellent understanding of DNS, DHCP, TCP/IP, Ethernet protocols
Knowledge of various Linux Editors like vi, Nano, Pico etc.
Knowledge of various linux and power shell commands.
Thorough exposure to control panels like Cpanel/WHM, Parallels Plesk, Hosting Controller etc.
Knowledge in Virtualization technologies like XEN, Parallels Virtuozzo, HyperVM etc.
Basic knowledge of PHP, Perl, ASP and ASP.NET will be an added advantage.
Through understanding of File Systems like NTFS, EXT3 and diagnose/troubleshoot file system issues.
Detailed Requirements
Outstanding written and verbal communication skills.
Ability to solve complex problems quickly, inventively and resourcefully.
Good working knowledge of computers and the Internet strong ability to develop new skills.
Strong customer interaction skills and ability to work in a variety of customer situations.
Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Strong attention to detail.
Avid Internet User, with strong inclination towards technology.
Highly motivated and energetic team player, with excellent interpersonal skills.
Technologies involved prior knowledge of these would be a plus
Domain name system DNS
Domain names and domain name registration
Web Hosting
Email Solutions
Digital Certificates
Website Builder Tools
Live Chat Services
Payment Gateway Solutions

Agency/Employer: trunkoz Technologies Pvt. Ltd.
Town or City: Mumbai-Thane (Mumbai)
Sector: IT
Related Job Titles: Customer Service Technical Support,Internet Technical Support,Technical Support Services
Permanent/Contract: Permanent, Full time
Experience: 1 years
Date: More than 60 days
Salary: Not specified

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