BPO Operations Manager

Lexecute seeks to recruit one Operations Manager who will be responsible for all aspects of developing, running and supervising all day to day activities of the New Delhi operations. This includes recruitment and retention of highly qualified employees, implementation of on-going training and quality control programs, administration, oversight and expansion of office services, and constant counseling with U.S. operations and clients.

Lexecute offers competitive compensation including stock options.

Key responsibilities include:

• Hire and retain highly qualified employees.
• Implement effective training and quality control programs.
• Oversee office administration and activities.
• Track and manage activity level, perform forecasts.
• Provide strategic guidance on company operations and expansion opportunities.
• Proactively comply with local rules and regulations.
• Work with U.S. operations to carry out business goals and objectives.

Qualifications:

• M.B.A. degree from a top tier business school.
• 4+ years experience running BPO operations, 2+ years of which involve running legal process outsourcing operations.
• Experience in managing all aspects of day to day operations for a BPO/LPO.
• Familiarity with regulatory compliance requirements for a BPO/LPO.
• Ability to manage multiple tasks and projects with rapidly changing priorities.
• Reputation of getting things done independently, correctly, on-time and on-budget.
• Sincere desire and strategic vision to build a world-class LPO operation.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to travel to the U.S.


Agency/Employer: Lexecute
Town or City: New Delhi (Abroad)
Sector: Law
Related Job Titles: Director ó Jefe de Operaciones,Operations Manager,International Operations Manager,IT Operations Manager
Permanent/Contract: Permanent, Full time
Experience: 4 years
Date: More than 60 days
Salary: Not specified

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