Co-Ordinator

1. Responsible for resolving the calls received on Helpdesk for all Clients.
2. To assign the field related activities installations, deinstallations, complaint calls, roll calls, any other calls in case not resolved on Helpdesk.
3. To coordinate with Field Service Engineers at every level and ensure that the activity on field are attended and resolved as per the SLA of that particular Client.
4. To coordinate with Reporting staff to ensure all reports are accurate and sent to concerned on timely basis. Also to ensure CRM entries are done on up-to-date basis.
5. To ensure that Daily log sheets along with Service Tickets and Charge Slips are collected from Field Service Engineers on daily basis and checked and verified with your signature.
6. To ensure that the Helpdesk is manned from 09.00 am to 10.00 pm on daily basis including Sundays and any other holidays.
7. To ensure that there is 100 attendance from Field Service Engineers.
8. To ensure Hardware Stock is maintained Client-wise and Reports are updated daily.
9. To handover the necessary documents to concern authorities on daily / weekly / forthnightly / monthly basis.
10. To report any delays, mishaps or issues related to field activities to concerned personnel at HO on urgent basis.
11. To conduct any other activity related to field as per instructed by HO.
12. Email to be checked & reverted within 2 hours.

Agency/Employer: Hitech eTerminal Services Pvt. Ltd.
Town or City: Delhi (Delhi Region)
Sector: Other
Related Job Titles: Field Service Coordinator
Permanent/Contract: Permanent, Full time
Experience: 0 years
Date: More than 60 days
Salary: 6500 INR India Rupees / Month

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